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The various modules and service packages support you in your project to use your machines and systems as efficiently as possible.
Production support
The production support includes the following:
- Embedded Engineer
- Support at the start of production
- 24-hour service hotline
- Process optimization and modification
Training & Coaching
The training & coaching includes the following:
- User training
- Expert training
- consultation
Machine service
The machine service includes the following:
- Maintenance
- Maintenance
- Repair
- Inspection
- Remote diagnosis
- Consumable management
Basic package
With services from the basic package, we accompany you optimally at the start of your project A&E production plant and ensure that the transfer to your operating staff takes place properly.
Premium package
With the premium package, we guarantee reliable and efficient production with project A&E machines. Should a message appear that you cannot rectify yourself, we are there for you quickly - not only when the system is commissioned, but also during the further production process.
| Content | Basic | Premium |
|---|---|---|
| Support at the start of production |  |
|
| Plant documentation | |
|
| Regular inspection | |
|
| User training | |
|
| Expert training | |
|
| Hotline & Service Center (24h) | |
|
| Remote maintenance | |
|
| Service technician available within 24 hours | |
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